Dispute and Chargeback

Create a new Dispute and Chargeback request

Request

Security:

Bearer

path Parameters

version

required

string

Request Body schema: application/json

dispute_guid	string or null <uuid> Unique Id for the dispute, Mandatory if the dispute is already created
channel_dispute_id	string or null Dispute ID from the service provider.
channel_user_guid	string or null <uuid> User ID of the service provider’s user initiating the request
person_guid	string or null <uuid> Unique Id for the customer
account_guid	string or null <uuid> Unique Id for the account
card_number	string or null Either Card number or card proxy must be provided
card_proxy	string or null Unique Id for the card
request_code required	string non-empty Type of Request. Possible values 'NT-DISP_NEW', 'NT-DISP_UPD_AMT', 'NT-DISP_UPD'
required	object (DisputeReqDTO)

Responses

200

Success

400

Bad request

401

Unauthorized

404

Account not found

500

Server Error

post/api/{version}/disputes/dispute-chargeback

Request samples

Payload
curl
JavaScript
Node.js

application/json

{"dispute_guid": "bfc3e3a6-0732-4184-983e-86eabde0c755",
"channel_dispute_id": "string",
"channel_user_guid": "35315278-8e02-48bb-a552-2308af308789",
"person_guid": "2ae6ba4b-f6c0-4817-a158-43e5a87168fd",
"account_guid": "d2b7c9d2-85e7-4c51-92d0-3f97a47f8d76",
"card_number": "string",
"card_proxy": "string",
"request_code": "string",
"dispute": {"dispute_status": "string",
"dispute_type": "string",
"dispute_reason": "string",
"notes": "string",
"documents": [{"name": "string",
"content": "string"
}
],
"transaction_details": [{"transaction_guid": "f05e8168-ef44-4cd9-b75f-f45ec3331540",
"transaction_dispute_status": "string",
"transaction_channel_dispute_status": "string",
"data_nav_case_number": "string",
"amount": 0,
"channel": "DISCOVER",
"journal_entry": "string",
"apply_amount_details": {"entry_type": "PROVISIONAL",
"txn_type": "CREDIT",
"amount": 0,
"reason_code": "string"
},
"chargeback_log": {"filing_status": "string",
"chargeback_level": "string",
"reason_code": "string"
}
}
]
}
}

Response samples

application/json

{"dispute_guid": "bfc3e3a6-0732-4184-983e-86eabde0c755",
"person_guid": "2ae6ba4b-f6c0-4817-a158-43e5a87168fd",
"account_guid": "d2b7c9d2-85e7-4c51-92d0-3f97a47f8d76",
"card_proxy": "string",
"request_code": "string",
"dispute": {"dispute_date": "2019-08-24T14:15:22Z",
"dispute_status": "string",
"dispute_type": "string",
"dispute_reason": "string",
"notes": "string",
"documents": [{"name": "string",
"content": "string"
}
],
"transaction_details": [{"transaction_guid": "f05e8168-ef44-4cd9-b75f-f45ec3331540",
"transaction_dispute_status": "string",
"transaction_channel_dispute_status": "string",
"data_nav_case_number": "string",
"amount": 0,
"channel": "string",
"fee": [{"transaction_guid": "f05e8168-ef44-4cd9-b75f-f45ec3331540",
"amount": 0,
"description": "string"
}
],
"apply_amount_details": {"entry_type": "string",
"amount_date": "2019-08-24T14:15:22Z",
"amount": 0
},
"chargeback_log": {"chargeback_level": "string",
"reason_code": "string",
"chargeback_date": "2019-08-24T14:15:22Z",
"filing_status": "string"
}
}
]
},
"journal_detail": {"journal_guid": "019b8be6-224f-4e54-91ec-2a471754d334",
"journal_date": "2019-08-24T14:15:22Z",
"reason_code": "string",
"journal_entry": "string",
"journal_source": "string",
"source_user_guid": "0aaedba8-146e-40a6-ad5f-54c512699647",
"case_number": "string"
}
}